Return & Refund Policy

1. Scope and Applicability

   Arico B2B operates as a business-to-business (B2B) marketplace, facilitating connections between buyers and sellers. Arico B2B does not engage in the sale, payment processing, shipment, or return of products.

   All return and refund policies are the sole responsibility of the respective sellers. Arico B2B assumes no liability for product defects, delivery issues, or disputes arising from return requests.

2. Responsibility for Returns

   Since Arico B2B does not facilitate or enforce return policies, buyers are advised to:

   • Review the seller’s return policy prior to completing a transaction.

   • Negotiate return terms directly with the seller before finalizing the purchase.

   • Establish clear contractual agreements regarding returns and refunds.

   Arico B2B does not guarantee the acceptance of returns or refunds by sellers and does not provide mediation services for such cases.

3. Dispute Resolution Mechanisms

   In the event of a dispute regarding returns, buyers and sellers should first attempt to resolve the matter amicably. If no resolution can be reached, the following external mediation and arbitration services may be considered:

   • European Union:

     EU Online Dispute Resolution (ODR)– applicable for cross-border disputes within the EU.

   • International:

     ICC – International Chamber of Commerce– applicable for international B2B transactions.

   It is the responsibility of the parties involved to initiate and comply with dispute resolution proceedings as applicable under their jurisdiction.

4. Disclaimer

   Arico B2B does not assume any responsibility for the enforcement of return agreements between buyers and sellers. All transactions are conducted at the discretion and risk of the contracting parties.

   This policy does not constitute legal advice. Parties engaging in commercial transactions should seek independent legal counsel regarding their contractual rights and obligations.